About Us
Richard Hammond: Co-Founder
Richard is a distinguished author and retail expert with over 30 years of experience in Retail and Customer Analytics.
Renowned for his keen insights into consumer behaviour, he has authored some of the most definitive books in the field, shaping the way businesses understand and enhance the retail experience. With a robust career built on data-driven strategies, Richard’s work empowers organisations to leverage analytics for maximum impact, driving customer satisfaction and loyalty. His innovative approach continually sets new standards in retail excellence, making him a sought-after voice in the industry.
Rocky Howard: Co-Founder & CPO
Rocky is a distinguished technology leader and customer experience expert with over 25 years of experience in the tech and customer service sectors. Renowned for his sharp intellect, Rocky effortlessly combines analytical reasoning with creative thinking, crafting innovative solutions that elevate customer engagement and satisfaction. His extensive background equips him with a unique perspective, enabling him to navigate the complexities of modern technology while maintaining a steadfast commitment to enhancing the customer journey.
